Refund policy

Last updated: July 26, 2026

Craftsheets sells digital-only Google Sheets templates delivered instantly by email as a one-time purchase. Because access to your template is granted the moment your payment is processed, we do not offer general "change of mind" refunds once a template has been delivered. This policy explains the specific situations where a refund is available and how to request one.

To request a refund, contact us at support@craftsheets.store, including your order number and a description of the issue. Because there is no physical item involved, there is nothing to return, no packaging, and no shipping label required — refund requests are handled entirely by email.

Access and Technical Issues

Please check your access to a purchased template as soon as you receive it, and contact us immediately if the file fails to deliver, the link is broken, or the template you received does not match what was described in the product listing, so that we can evaluate the issue and make it right.

Non-Refundable Situations

Because each template is delivered instantly and can be copied and used the moment you receive access, refunds are not available simply because you changed your mind after receiving a working, accurately described template. We also do not offer refunds where the template has already been extensively customized or where the request is made solely because you no longer need the file. Please get in touch if you have questions or concerns about a specific purchase.

Repurchasing a Different Template

If a template does not fit your needs and does not qualify for a refund under this policy, the fastest way to get what you're looking for is to browse our full collection and make a separate purchase for a different template.

Consumer Guarantees for Australia and Canada

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the law of the country in which you reside. If you are an Australian consumer, the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) provides non-excludable consumer guarantees, including a right to a remedy if a template fails to be delivered, is not fit for its commonly intended purpose, or is materially different from its description. If you are a Canadian consumer, applicable federal and provincial consumer protection legislation may provide equivalent rights. To make a claim under this section, contact us at support@craftsheets.store with your order details.

Refunds

We will notify you once we've reviewed your refund request and let you know if it has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at support@craftsheets.store.

Contact Us

Craftsheets
Attn: Amadeo Joseph Scalise-Gravagna
9436 Kathlyn Dr, Saint Louis, MO 63134, United States
Email: support@craftsheets.store
Phone: +1 415-676-6445